Last Updated: April 6, 2026
Welcome to Biyall E-School. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
We collect information that you voluntarily provide to us when registering for an account, enrolling in courses, or contacting us:
- Personal Information: Name, email address, phone number, and account credentials
- Educational Information: Grade level, subjects of interest, course enrollments, and learning progress
- Payment Information: Transaction details (payment processing is handled by Telebir)
- Usage Data: IP address, browser type, pages visited, time spent on pages
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process your course enrollments and payments
- Provide, personalize, and improve our educational services
- Send you course updates, progress reports, and important notifications
- Respond to your inquiries and provide customer support
- Detect and prevent fraud or security issues
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- Service Providers: With trusted partners who assist in operating our platform (payment processing, hosting, email delivery)
- Legal Requirements: When required by law or to protect our rights, property, or safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to do so
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmission
- Secure password hashing (bcrypt)
- Regular security audits and updates
- Limited employee access to user data
- Automated login attempt limiting and monitoring
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a structured format
To exercise these rights, contact us at biya@biyall.com.
6. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Keep you logged in during your session
- Remember your preferences and settings
- Analyze site usage and improve performance
- Prevent fraud and enhance security
You can control cookie settings through your browser preferences.
7. Children's Privacy
Our services are intended for students under parental supervision. We recommend parents monitor their children's online activities. If we discover we have collected personal information from a child without parental consent, we will delete it promptly.
8. Third-Party Links
Our platform may contain links to third-party websites (Jitsi Meet for tutoring, Telebir for payments). We are not responsible for the privacy practices of these external sites.
9. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, fraud prevention, or legitimate business purposes.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
By using Biyall E-School, you consent to this Privacy Policy.